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Revocation Consequences (Germany)



Cancellation policy Revocation

Your right of revocation as a EU residential consumer;
A consumer is a person, a household or an organisation who buys goods or services mainly for personal use.

Cancellation right
You have the right to withdrawal from this contract within a period of 14 days without giving any reason and without penalty. The beginning of this period is the the when you or an authorised third person who is not the deliverer has received the delivery or the last partial delivery or the last item of this delivery.


To use your cancellation right you have to advise unequivocally us beforehand in writing either by email, by fax or by letter:

Hosieria Ernst Mende GmbH
Waidmannstrasse 12D
22769 Hamburg
Germany
Email:widerruf@hosieria.de
Fax:++49180-577720067
Telephone: ++49406422592-0

You may therefore use the cancellation form or send it in any other written form.


We will immediately respond to you (e.g. by email) to confirm the reception of your cancellation.
It is sufficient to simply send the advise of your withdrawal before the end of the cancellation period.

Consequences of the cancellation:

If you withdraw from this contract, we are obliged to refund you all payments (delivery costs included unless you chose another delivery service then the standard one offered by us). We will have to carry out the refund within 14 days after having received your withdrawal notice. The refund will be carried out corresponding to the payment method used for the settlement of the original transaction except any other form of refund should have been mutually agreed upon beforehand.

The refund is carried out free of any fees or additional charges.
However, we can withhold from carrying out the refund until we have received our goods or at least have received your return proof.
You are obliged to promptly return the goods which means within 14 days at the latest after having advised us of the withdrawal from this contract.
Please send your return to:

Hosieria Ernst Mende GmbH
Waidmannstrasse 12D
22769 Hamburg
Germany

You are obliged to bear the costs for the return.
You are only liable for a fall in value if it should incur due to your making use of the items which was not necessary and approbriate for testing the texture, functionality or the characteristics of the items.

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